Informativa sui rimborsi

We hope you are satisfied with our handcrafted bags. Please be aware of the following refund policy before placing your order.

Lefrac will replace or refund any product that is proven damaged or flawed. By law, we cannot accept returns unless the product is damaged or flawed.

If the product is proven damaged or flawed we ask that the customer return the item for replacement within 15 days from delivery, and once we received the product, we will refund your credit card account for the cost of the product, less shipping, and handling. If the original shipment is flawed or damaged, you will receive a full refund, including shipping and handling fees. Please note that the refunds may take up to 10 working days to process and post to your credit card account.

Unfortunately, we are unable to accept the return of an item that was damaged due to adverse weather conditions during shipment, or item that was ordered in error, so please be sure to double-check your order before placing it.

Please contact us first before returning a product, we will be happy to help you!